FAQ

Category:

Q:

How does the limited lifetime product warranty work?

A:

Our products a warranted against all defects in material, workmanship, and manufacturer defects. Excludes abuse, batteries, and accidents. Limited only to replacement of this product. If you are having any problem with the light, please don't hesitate to contact us at info@hybridlight.com and we will assist you.


Q:

Are there any fees, or minimum requirements to purchase the lights up front?

A:

No minimums or undisclosed fees. Generally, orders are taken first from supporters and then delivered by your members, BUT we do support “show and sell”(product‐in‐hand sales) and can guide you as to what to order for this purpose. Please contact one of our dedicated consultants to get you started by calling 435.674.4700.


Q:

How much can we expect to make?

A:

Typically, a troop with a size of 30 individuals with a 75% participation rate can retain $10,000. See attached selling flyers for details regarding your troop profit, prizes etc. Troops that are successful are doing multiple types of sales (i.e. D2D, Storefronts, Expos, trade shows, etc.).


Q:

How long after we place our group order do we receive the lights?

A:

About 3-4 business days after all orders are entered for you to receive the products. 


Q:

Is there a shipping cost?

A:

FREE shipping on all group orders. There is a surcharge for residential delivery of $5.00 per online order. 


Q:

How does our pricing compare?

A:

Hybridlight exceptional quality, durability, performance, and great value is amazing as a useful product. You will be fundraising at or below MSRP, no inflated pricing. We work hard to make sure your supporters do not feel like they are getting ripped off!  We believe in delivering excellent quality at a fair value, enticing your supporters to return for more. That’s what we’re all about!


Q:

How does our refund policy work?

A:

No risk - if you have extra lights left over from your sale just simply call our office and request a shipping label. Let us know how many lights you have left over and ship it! Upon receipt, we will inspect packaging and refund any monies you might have paid upfront on your order. Call office for details. There is no risk with any of your monies and we take great care and go the extra mile to truly have this be a "ONE and DONE FUNDRAISER!"


Q:

How much do we earn from our group efforts?

A:

This is all done for you, down to the seller level. You’ll get a report with your invoice telling you who sold what and how much they raised. 


Q:

Does Hybridlight help support "Show and Sells, Storefronts, Expos, Trade Shows, D2D, etc" ?

A:

Yes, we do! You can order anything you’d like ahead of time and make and estimate 50% profit just like a traditional fundraiser. Any products you have left over can be used to fulfill your in-person order form sales. Our dedicated fundraising support consultants can advise you on the best selection/mix of items.
 


Q:

Do you offer samples?

A:

Yes, we can mail samples.  Please request online or call our office at 435.674.4700. Please also provide an address to mail the sample. A fee may be required based upon how many samples you may need. 


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